Refund Policy

Last Updated: January 2025

At Math Course Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases.

1. 30-Day Money-Back Guarantee

1.1 Eligibility

We offer a 30-day money-back guarantee on all course purchases. You are eligible for a full refund if:

• You request a refund within 30 days of purchase
• You have completed less than 30% of the course content
• You have not downloaded course materials excessively
• You provide a valid reason for the refund request
• Your account is in good standing with no violations of our Terms and Conditions

1.2 How to Request a Refund

To request a refund within the 30-day period:

• Contact us at [email protected]
• Include your order number and registered email address
• Provide a brief explanation for your refund request
• Allow 5-7 business days for processing

1.3 Refund Processing

Once your refund is approved:

• Refunds are processed to the original payment method
• Processing takes 5-10 business days
• You will receive email confirmation of the refund
• Your course access will be immediately revoked
• Bank processing times may vary (typically 5-10 additional business days)

2. Exceptions to Refund Policy

2.1 Non-Refundable Circumstances

Refunds will NOT be granted in the following cases:

• Requests made after 30 days from the purchase date
• You have completed more than 30% of the course
• You have downloaded a significant portion of course materials
• You have violated our Terms and Conditions
• You have previously received refunds for multiple courses (abuse of policy)
• Courses purchased during special promotions marked as "non-refundable"
• Access issues caused by your failure to meet technical requirements
• You simply changed your mind after completing substantial course content

2.2 Bundle and Package Purchases

For bundle or multiple course purchases:

• Refunds apply to the entire bundle, not individual courses
• You must not have accessed more than 30% of any course in the bundle
• The 30-day period applies from the bundle purchase date
• Partial refunds are not available for bundles

3. Technical Issues and Access Problems

3.1 Technical Support First

If you experience technical difficulties:

• Contact our technical support team first at [email protected]
• Most technical issues can be resolved quickly
• Refunds for technical issues are only granted if we cannot resolve the problem
• You must allow us reasonable time (72 hours) to address technical issues

3.2 System Requirements

You are responsible for ensuring your device meets our system requirements:

• Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
• Stable internet connection (minimum 5 Mbps recommended)
• Enabled cookies and JavaScript
• Compatible device (desktop, laptop, tablet, or smartphone)

Refunds will not be granted solely because your device does not meet these requirements.

4. Course Content and Expectations

4.1 Preview Before Purchase

To help you make informed decisions:

• Course descriptions provide detailed curriculum information
• Preview videos show teaching style and content quality
• Course syllabi outline all topics covered
• User reviews provide feedback from other students

Please review all available information before purchasing.

4.2 Course Updates

Regarding course content changes:

• We regularly update courses to improve quality and accuracy
• Updates do not constitute grounds for refunds
• You receive all future updates at no additional cost
• Substantial changes will be communicated to enrolled students

5. Promotional and Discount Purchases

5.1 Sale Purchases

For courses purchased during promotional periods:

• The same 30-day refund policy applies
• Refunds are for the amount actually paid, not the original price
• You cannot re-purchase at promotional pricing after receiving a refund
• Abuse of promotions may result in account suspension

5.2 Coupon Codes

When using coupon codes:

• Refunds are processed for the discounted amount paid
• Coupon codes are not reusable after refund
• Expired coupons cannot be applied to repurchases

6. Special Circumstances

6.1 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately at [email protected]
• Provide proof of duplicate purchase (order numbers)
• Full refund will be issued for the duplicate purchase
• No time limit applies to duplicate purchase refunds

6.2 Unauthorized Charges

If you notice unauthorized charges:

• Contact us immediately
• We will investigate the claim thoroughly
• Refunds will be issued for confirmed unauthorized charges
• Additional security measures will be implemented

6.3 Medical or Emergency Situations

We understand that life circumstances change:

• Medical emergencies or personal hardships may be considered
• Contact us with documentation of your situation
• Exceptions may be granted at our discretion
• Course credit for future use may be offered as an alternative

7. Alternatives to Refunds

7.1 Course Exchange

Instead of a refund, you may request:

• Exchange for a different course of equal or lesser value
• Must be requested within the 30-day refund period
• One-time exchange per purchase
• No additional fees for exchanges of equal value

7.2 Course Credit

We may offer course credit as an alternative:

• Credit towards future course purchases
• Valid for 12 months from issue date
• Non-transferable and non-refundable
• Can be combined with promotional offers

8. Subscription Services

8.1 Monthly/Annual Subscriptions

If we offer subscription-based access:

• Refunds for current month/year only
• Must cancel before next billing cycle
• Pro-rated refunds may be available at our discretion
• Past billing periods are non-refundable

8.2 Cancellation

To cancel a subscription:

• Log into your account settings
• Click "Cancel Subscription"
• Access continues until end of paid period
• No refunds for partial months/years unless within 30-day guarantee

9. Refund Processing Details

9.1 Processing Timeline

Refund processing follows this timeline:

• Day 0: Refund request submitted
• Days 1-3: Review and approval process
• Days 4-7: Refund processed to payment method
• Days 8-17: Bank/card processor completes refund

9.2 Payment Method Specific

Refund timelines vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Methods: Up to 14 business days

9.3 Refund Confirmation

You will receive email confirmation when:

• Your refund request is received
• Your refund is approved or denied
• Your refund has been processed

10. Denied Refund Requests

10.1 Reasons for Denial

Refund requests may be denied if:

• Request is outside the 30-day window
• Excessive course content has been consumed
• Evidence of terms violation
• Pattern of refund abuse
• Insufficient reason provided
• Technical issues were not reported for resolution

10.2 Appeal Process

If your refund is denied:

• You will receive a detailed explanation
• You may appeal the decision within 7 days
• Provide additional information or documentation
• Final decision will be made by management
• Management decisions are final

11. Gift Purchases

11.1 Gifted Courses

For courses purchased as gifts:

• The gift recipient may request a refund within 30 days
• Refund is issued to the original purchaser's payment method
• Both purchaser and recipient are notified
• Same refund conditions apply

11.2 Gift Certificates

For gift certificates or vouchers:

• Non-refundable once purchased
• May be transferred to another person
• Valid for period specified at purchase
• Cannot be exchanged for cash

12. Corporate and Group Purchases

12.1 Bulk Licenses

For organizational purchases:

• Custom refund terms may apply (see purchase agreement)
• Contact our business team for specific policies
• Pro-rated refunds may be available for unused licenses
• Minimum notice period may apply

13. International Purchases

13.1 Currency Exchange

For international transactions:

• Refunds processed in original transaction currency
• Exchange rate fluctuations may affect refund amount
• We are not responsible for currency conversion differences
• International processing fees are non-refundable

13.2 Regional Laws

Additional consumer protection rights may apply:

• EU consumers have 14-day withdrawal right (distance selling regulations)
• UK consumers have similar statutory rights
• Australian Consumer Law provides additional protections
• Local laws may supersede this policy where applicable

14. Refund Policy Changes

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on our website
• Updated "Last Updated" date will reflect changes
• Purchases are governed by the policy in effect at time of purchase
• Significant changes will be communicated via email

15. Contact Information for Refunds

16. Frequently Asked Questions

Q: How long does a refund take?

A: Typically 5-10 business days after approval, plus your bank's processing time.

Q: Can I get a partial refund?

A: No, we offer full refunds only within the specified conditions.

Q: What if I'm not satisfied after 30 days?

A: Contact us to discuss alternatives such as course exchange or technical support.

Q: Can I request multiple refunds?

A: Yes, but excessive refund requests may be flagged and denied as policy abuse.

Q: What happens to my course access during refund processing?

A: Access remains active until refund is approved, then immediately revoked.

For any questions about our Refund Policy, please contact us using the information provided above. We are committed to ensuring your satisfaction and resolving any concerns promptly and fairly.